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Two area hospitals top list for patient experience

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August 23, 2023

NORTHEAST WISCONSIN – Door County Medical Center in Sturgeon Bay and SSM Health Waupun Memorial Hospital each made Becker’s recently compiled list of the top hospitals for patient experience in each state.

Using Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) data from CMS (Centers for Medicare & Medicaid Services), hospitals received star ratings for the 10 topic-specific HCAHPS measures – including nurse and physician communication, care transitions and cleanliness.

“Providing the best care experience for all our patients and their leaders is important to us, and we are intentional in our efforts,” DeAnn Thurmer, president of SSM Health Ripon Community Hospital/SSM Health Waupun Memorial Hospital, said.

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